This course focuses on electricity customers and their needs as well as how those needs are satisfied by the energy companies that provide service to them. This module is also included in the learning path, Electric Industry Overview.

Course objectives:

• Relate why it is important to understand needs and wants of customers;
• Identify the three primary categories of electric consumers, plus the two categories of wholesale customers;
• Apply your knowledge of different types of customers to determine expected customer usage patterns;
Identify the key variables that determine the demand an individual customer or group of customers will put on the system;
• Distinguish between services and rate structures available to different categories of customers.