Not-for-profits (NFPs) have a double-bottom line - a financial bottom line reflecting a surplus or deficit and a second bottom line that measures achievement of a social impact or mission. A robust performance measurement system captures both dimensions of performance. It reveals a greater desire for accountability and helps communicate the organization's efficiency, effectiveness and ultimately its social impact to constituents and prospective donors. Most importantly, performance measurement improves decision-making and influences strategic planning, budgeting, program management, grant-writing and benchmarking.

This CPE course offers detail-rich examples and case studies to help you apply proven techniques to measure performance in NFPs.