Topics covered include: Emphasize negotiation skill building; Effective communications aka 'Asking/Closing'; Public Speaking (Related Communication Skill); Telephone Techniques; The Negotiation Process; Negotiation Skill Building-What If Scenarios; Negotiation Skill Building Applied; Improving the CPA's Business Development Efforts; Negotiation Skill Building and Marketing; Management Skills and Styles; Technical Skills; Compensation Techniques & Negotiations; 'Human Issues' and Negotiations; The importance of the 'human' side of negotiations. Upon completing this course, you should be able to: Identify how to become a stronger negotiator including asking for the business and closing the deal; Describe negotiation skill building, effective communications, telephone techniques, and the negotiation process; Recognize and explore empathy, ego, and needs as they relate to negotiations; Explore effective negotiation skill building, effective communications, telephone techniques, and the negotiation process; Improve the CPA's business development efforts; Review related topics of management styles and technical skills; Discuss the 'human' side of negotiations including empathy, ego, and needs; Reinforce the negotiation skill concepts through business development 'case studies'; Identify and apply the Ask/Close negotiation model; Recognize how to close a deal utilizing the AIDAS model to a negotiation; Differentiate management styles and how to prepare negotiations; Identify and apply Maslow's hierarchy of needs; Recognize how to handle sexual harassment accusations; Describe management styles.